Shipping policy

Shipping Policy

Unavailable Products
All orders are subject to product availability. If a product you ordered turns out to be unavailable, we will notify you as soon as possible and refund the full amount for that product.

Delivery Locations
We ship only to addresses in Canada and are currently unable to deliver outside the country. Customers living outside Canada can, however, have their order shipped to a Canadian address.

Delivery Times
Our standard delivery time is 1 to 5 business days, plus 1 to 2 business days for order preparation. You will receive a confirmation email as soon as your order has shipped. You can then track your package in real time on the Canada Post website. Additional delays may apply in remote areas.

In the event of a Canada Post strike lasting more than 24 business hours, our customer service team will contact you to determine the most appropriate delivery method for your situation.

Shipping Instructions
At checkout, you can add any special shipping instructions. We will do our best to accommodate them.

Shipping Costs
Shipping costs are calculated automatically at checkout based on Canada Post rates. The amount depends on your package's weight and dimensions and on the delivery address. Depending on your destination, Xpresspost and Priority options may also be available when Canada Post offers them.

Free Shipping
Free shipping is available on orders of $100 or more, before taxes and shipping, and after any discounts or promo codes are applied. For orders under $100, shipping costs are calculated by Canada Post.

Remote Areas
Some remote areas, including Iqaluit and Yellowknife, are not eligible for free shipping. You can still place orders to these destinations. Shipping costs are then calculated by Canada Post at checkout, regardless of the order total, and may be higher than elsewhere in the country. Free shipping promo codes do not apply to these destinations. If you have questions about shipping costs to your area, please contact us.

Shipping Cost Adjustments
Shipping costs outside Quebec are subject to change. FitCook Foodz reserves the right to refund or charge the customer the difference in shipping costs, depending on the circumstances.

Items Damaged in Transit
If you receive a product that was damaged in transit, we guarantee a full refund. The product must not have been consumed, and we will need proof, such as photos, to process your claim.

Thank you for choosing FitCook Foodz. If you have any questions or need help, please contact our customer service team at info@fitcookfoodz.ca.