Shipping policy

Products Not Available
Our orders are subject to availability. If you order a product that turns out to be unavailable, rest assured that we will notify you as soon as possible. In addition, we will refund the total amount of the product in question.

Delivery locations
Please note that products available on our site can only be shipped to addresses located in Canada. We are currently unable to offer delivery services outside of Canada. However, we are pleased to announce that customers residing outside of Canada can have their orders shipped to a Canadian address.

Please note that shipping to Canada is subject to FitCook Foodz's terms and conditions, and shipping costs may be high. For this reason, we invite you to contact us for more information about shipping costs. We will be happy to answer your questions.

Delivery times
Our standard delivery time is 1 to 5 business days. Please allow an additional 1-2 business days for order preparation. You will receive a shipping confirmation email once FitCook Foodz has shipped your order. Please note that additional delivery times may apply in remote areas. You can track your package in real time on the Canada Post website.

Please also note that in the event of a Canada Post strike lasting more than 24 business hours, our customer service team will contact you to determine the most appropriate delivery method for your situation.

Shipping Instructions
During the checkout process, feel free to add any special shipping instructions you may have. We will do our best to accommodate them.

Shipping costs
Shipping costs are calculated when you place your order. The amount is based on the total weight of your items. To qualify for free shipping, please ensure that your order total is equal to or greater than $100 before taxes, shipping costs, and after applying any discounts or promotional coupons.

Please note that shipping costs in Canada outside of Quebec are subject to change. FitCook Foodz reserves the right to refund or charge the customer for the value or difference in shipping costs, depending on the circumstances.

Items damaged during shipping
If you receive a product that has been damaged during shipping, we guarantee a full refund. However, please ensure that the product in question has not been consumed, and we will need tangible evidence such as photographs to process your claim.

We thank you for your trust in FitCook Foodz and hope that this information will help you understand our shipping policies and procedures. If you have any further questions or need assistance, please do not hesitate to contact our customer service department at info@fitcookfoodz.ca.